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Knowledge Management
Print this pageKnowledge management highlights the value placed on people, processes and technology that use content to develop organisational capability and culture.
Overview
Understanding the wider business environment through the information economy prism focuses on the role that information and communications technologies play in shaping business models, competitiveness and growth. Another prism is that of knowledge management which focuses on the role of knowledge creation, sharing and networks in shaping competitiveness and growth. Knowledge management highlights the value placed on people, processes and technology that use content to develop organisational capability and culture. The combination of information economy activities and knowledge management serves to maximise the capacity for organisations to sustain growth and for economy-wide benefits to accrue through skills development and knowledge transfer.
Projects
Australian Public Service Case Studies on Knowledge Management
DCITA is coordinating the preparation of a series of case studies on the effective use of knowledge management within various Australian Public Service agencies and departments. The case studies demonstrate the wide range of knowledge management activities that are conducted along with their symbiotic linkages with the use of information and communications technology and content management approaches. The dissemination of these case studies complement the activities outlined in the Australian Government's 
Better Services, Better Government e-government strategy.
In February 2004, the first series of case studies was published. These case studies are designed to assist fellow APS knowledge management practitioners in understanding how other agencies are tackling their KM challenges and to outline possible pathways for approaching their own particular situation.
Australian Interim Standard on Knowledge Management
DCITA is represented on the Standards Australia committee developing a Standard on Knowledge Management. An Interim Standard (AS-5037 Int) was released in early 2003. The committee is actively seeking feedback on the merits and applicability of the Interim Standard to assist in their deliberations on the development of the formal Standard. More information (Note external link)
NOIE Half Day Seminar on Knowledge Management
The National Office for the Information Economy (now the Information Economy Division of DCITA) hosted a seminar on knowledge management in August 2002. Presentation information is available here
Related links
ACT-KM Forum - an Australian learning community dedicated to building knowledge about public sector knowledge management. The community started in Canberra and is still managed from there. ACT-KM runs a list server that receives posts from eminent KM practitioners around the world as well as leading KM advocates within Australia. Notices about meetings in Canberra and in other cities and about other learning opportunities are also posted on this list server. An annual conference is held in Canberra each October. All who are interested in Knowledge Management are welcome to join the list and make a contribution. You can find out more information on the ACT-KM forum through www.actkm.com or through the Yahoo Groups website.
Other Active International Public Sector Knowledge Management Groups
- Canada has an Interdepartmental Knowledge Management Forum (IKMF). The IKMF creates an exploratory environment that stimulates Knowledge Management (KM) practice in the public sector. As a community of practice, the IKMF creates a safe environment for reflection, discovery, dialogue and innovation through the sharing of experiences, practices and insights between practitioners and those interested in KM.
- In the USA, their Chief Information Officers Council has established the Knowledge Management Working Group as an interagency body to bring the benefits of the government's intellectual assets to all Federal organisations, customers, and partners.
- The Division for Public Administration and Development Management within the United Nations Online Network in Public Administration and Finance is using knowledge management to investigate the role of government in promoting a society's and the public sector's knowledge systems.
Contact details
Forward Strategy Section
Department of Communications, Information Technology and the Arts
Ph. [+61] 03 9667 8003.
Fax: [+61] 03 9667 8004
- Document ID: 17425 |
- Last modified: 6 February 2008, 10:13am