Appendix 9 - Commonwealth Disability Strategy

The Commonwealth Disability Strategy (CDS) provides a framework to assist Commonwealth organisations to meet their obligations under the Disability Discrimination Act 1992. Following is an aggregated table addressing the current level of performance for 2001-02 against the performance indicators for each of the defined roles where relevant-policy advisor, regulator, purchaser, provider and employer. Also included is a report for ScreenSound and Questacon-the National Science and Technology Centre.

Department of Communications, Information Technology and the Arts

The Department's progress in terms of the CDS this reporting period included work undertaken by the Telecommunications and Information and Communications Technology (ICT) divisions in assessing the impact of all new/revised policies on the lives of people with disabilities (PWD). The Department also included a social policy section in its New Policy Proposal proforma ensuring PWD considerations are recorded, and provided electronic guidelines addressing accessibility considerations for officers planning and producing Departmental communication material.

In accordance with the Government's Online Strategy, and to address issues raised in the Vision Australia evaluation, the Department will be improving accessibility for its own website, the New Connections website and the Culture and Recreation Portal. In 2001-02, thirteen successful applicants for Commonwealth telecommunications grants will directly benefit PWD groups. The Networking the Nation (NTN) program funded several projects in regional Australia providing adaptive software for improved access to telecommunications services.

In the Department's Client Service Survey four respondents identified their requirements for accessible online material for people with disabilities or teletypewriter services. At Old Parliament House, all 140 volunteer guides received training in dealing with hearing-impaired visitors, and the National Portrait Gallery continued working to devise a program for blind visitors.

This reporting period, as an employer, the Department updated several of its policies to comply with the requirements of the Disability Discrimination Act (1992) including performance management, workplace diversity, harassment and OH&S.

Questacon

Questacon's progress with the CDS this reporting period is reflected in their PWD strategies and includes ensuring accessibility of the Centre, providing cultural diversity training programs and developing/reviewing policies in line with the Disability Discrimination Act (1992). Questacon's 2001-02 CDS report is outlined in the following table.

Screensound Australia

Screensound Australia reported against the roles of Purchaser, Provider and Employer for the CDS. Key outcomes for ScreenSound Australia include developing presentations for sensory impaired people, producing brochures which identify the availability of the building's wheelchair access and facilities, and reviewing its human resources policies and guidelines for consistency with disability legislation and good practice. ScreenSound Australia's 2001-02 CDS report is outlined in the following table.

Department of Communications, Information Technology and the Arts
POLICY ADVISOR ROLE
Performance indicator	Performance measure.	Current level of performance 2001-02	Goals for 2002-03
1. New or revised policy/program assess impact on the lives of people with disabilities (PWD) prior to decision. New i. Teletypewriter (TTY) Training Program* ii. Review of Telstra price caps iii. Low Income Assessment Measures iv. Response to Productivity Commission on Telecommunications competition v. Draft regulations to address advertising of telephone sex services vi. Telecommunications Action Plan for Remote Indigenous Communities (TAPRIC)* vii. Reduced USO/CSG timeframe in remote areas* viii. Priority assistance arrangements (update of Telstra licence conditions)* ix. Special Digital Data Service (Hotkey approval)* x. New Connections Website* xi. National Communications Fund* xii. Radio Black Spots Program Revised i. Creators Rights ii. Indigenous Moral Rights iii. Cross-Media and Foreign Ownership iv. Fee Regime for High Powered Open Narrowcasters v. New Priority for consumer representation grants (Telecommunications)*	Percentage of new or revised policy/program proposals that document that the impact of the proposal was considered prior to the decision making stage.	Of the Department's 12 new policies 58 per cent included an assessment of the impact on PWD. All new policies created by the Telecommunications/ ICT divisions assessed the impact on PWD. Of the Department's five revised policies, 20 per cent assessed impact on PWD. (Note: Telecommunications policies achieved one hundred per cent in terms of PWD assessment.) In addition the Arts program undertook three reviews with no community specific impact and were therefore not included in the above figures. New policy proposal template During the year the Department developed a social policy section for inclusion in its internal New Policy Proposal proforma to record consideration of impact on PWD. To be implemented at the beginning of 2002-03. Snapshot comments New: Training program for users of TTY announced March 2002. To be provided by National Relay Service provider, Australian Communications Exchange (ACE), under its current contract with the Australian Communications Authority. Up to $275 000 will be provided to ACE to run the program. Revised: 6. S593 Telecommunications Consumer Representation Grants - greater priority to be given to consumer representation by PWD. 35 per cent of applicants for 2002-03 grants were PWD groups. 61 per cent of successful applicants PWD groups.	Utilise the new proforma for internal New Policy Proposals to ensure the impact on the lives of people with a disability is considered in all new policies. Management to encourage consideration of the impact on PWD in new and revised policies/programs. To implement the five elements of TAPRIC. To continue to refine the New Connections Website, including further consideration of Vision Australia's recommendations for improving its accessibility.

*Note those new policy proposals marked with an asterisk denote consideration of the impact on PWD

2. People with disabilities are included in consultation about new or revised policy/program proposals.	Percentage of consultations about new or revised policy/ program proposals that are developed in consultation with people with disabilities.		Twelve new policies-58 per cent held consultations with organisations representing PWD. Five revised policies-20 per cent held consultations with organisations representing PWD. New Policy Proposal template During the year the Department developed a social policy section for inclusion in its internal New Policy Proposal proforma to record consideration of impact on PWD. To be implemented at the beginning of 2002-03. Snapshot comments TAPRIC-consultation documented, including accessibility issues for people with disabilities. New Connections Website-report by Vision Australia with recommendations for improving the accessibility of the site. Some have been implemented, others under consideration. Also evaluated using 'Bobby'. National Communications Fund - consultations held with the Department of Family and Community Services, key disability groups prior to developing program guidelines and application form.		Utilise the new proforma for internal New Policy Proposals to ensure the impact on the lives of people with a disability is considered in all new policies. Template mentions consultation as a means of achieving this. Increase awareness of the requirement for consultation about new policies/programs with PWD.
3. Public announcements of new, revised or proposed policy/program initiatives are available in accessible formats* for people with disabilities in a timely manner.	Percentage of new, revised or proposed policy/program announcements available in a range of accessible formats. Time taken in providing announcements in accessible formats.		Agency made 331 media announcements. Of these one hundred per cent were available on the Internet in html. Information also distributed in hardcopy. No requests received for information in other formats. Vision Australia reviewed the new Departmental website prior to its launch, assessing against WC3 standards. Actions Guidelines on planning for and producing materials in accessible formats, available on the Intranet by January 2002. Corporate Communications established a log for requests for information in accessible formats and the timeframes involved, by August 2001.		One hundred per cent of electronic information is available in an accessible format at the time of the public announcement. One hundredper cent of customers requesting information in accessible formats (other than electronic) will be responded to within five days of the request by the responsible line area. Launch of new DCITA website in July 2002-compliant with three levels of the W3C Web Content Accessibility Guidelines. The Department will continue to improve accessibility in future rebuilds in accordance with the Department's commitment to the Government Online Strategy. Management aware procedures for handling requests for information in alternative accessible formats
REGULATOR ROLE
Publicly available information on regulations and quasi-regulations is available in accessible formats* for people with disabilities. 2. Publicly available regulatory compliance reporting is available in accessible formats for people with disabilities.	Percentage of publicly available information on regulations and quasi-regulations requested and provided in accessible electronic formats and accessible formats other than electronic. Average time taken to provide accessible material in electronic format, and formats other than electronic.		One hundredper cent of all publicly available material is available on website in html format. This includes online links to draft regulations and explanatory materials when a public consultation process was undertaken. Departmental Regulatory Plan available on website. No requests received for information on regulations and quasi-regulations or for compliance reporting in accessible formats. Vision Australia reviewed the new website prior to its launch, assessing against WC3 and Bobby guidelines.		One hundredper cent of electronic information is available in an accessible format at the time of the public announcement. One hundredper cent of customers requesting information in accessible formats (other than electronic) will be responded to within five days of the request by the responsible line area. Launch of new DCITA website in July 2002-compliant with three levels of the W3C Web Content Accessibility Guidelines. The Department will continue to improve accessibility in future rebuilds in accordance with the Department's commitment to the Government Online Strategy. Management aware procedures for handling requests for information in alternative accessible formats
PURCHASER ROLE
1. Publicly available information on agreed purchasing specifications are available in accessible formats* for people with disabilities.	Percentage of publicly available information on regulations and quasi-regulations requested and provided in accessible electronic formats and accessible formats other than electronic. Average time taken to provide accessible material in electronic format, and formats other than electronic.		Contracts Ninety-six per cent of documentation for open tender processes available online (the remaining four per cent of our open tenders were for construction related activities and contained floor plans that were not easily transferred to an online environment). One hundred per cent of all tender documentation available in accessible electronic formats. Provision of tender documentation to interested parties requesting tender documentation in accessible formats other than electronic is currently five (5) working days of the request. Grants programs One hundred per cent of grant program guidelines available online. The TV Fund Unit provided information in audio format-no other requests. Department annual grant in aid to the Community Broadcasting Foundation (CBF), which in turn makes individual grants to community broadcasters, including radio for the print handicapped. Information in a range of accessible formats available on CBF website. Link from Department's website. General Vision Australia reviewed the new website prior to its launch, assessing against WC3 and Bobby guidelines. Guidelines on planning for and producing materials in accessible formats, available on the Intranet by January 2002. Corporate Communications established a log for requests for information in accessible formats and the timeframes involved, by August 2001.		One hundred per cent of documentation for open and restricted tender processes available online through the Commonwealth Electronic Tendering System Maintain current level of availability of tender documentation in accessible electronic formats Review our procedures for the provision of tender documentation to interested parties in accessible formats (other than electronic) to ensure that PWD are not disadvantaged by our tender processes. General Launch of new DCITA website in July 2002-compliant with three levels of the W3C Web Content Accessibility Guidelines. The Department will continue to improve accessibility in future rebuilds in accordance with the Department's commitment to the Government Online Strategy. Management aware procedures for handling requests for information in alternative accessible formats
2. Processes for purchasing goods or services with a direct impact on the lives of people with disabilities are developed in consultation with people with disabilities.	Percentage of processes for purchasing goods or services that directly impact on the lives of people with disabilities that are developed in consultation with people with disabilities.		Contracts Procurement of goods that directly impact on the lives of PWD employed by this Department are developed in consultation with PWD through a Service Provider and central area of the Department. The Department currently has an outsourcing arrangement with a Service Provider for the delivery of services that directly impact on the lives of PWD employed by this Department. The Department also undertook capital projects for the fitout of the National Office for the Information Economy offices in both Melbourne and Sydney where the accessibility for PWD was part of the contract deliverables. Grants programs Annual grant to Community Broadcasting Foundation funding processes conducted with full involvement of print handicapped organisations. Grants programs can offer assistance to applicants. S593 Telecommunications consumer representation grants, priority is for PWD (8.13 successful applicants assessed in 2001-02 for 2002-03 grants are directly for PWD groups. Networking the Nation funded a number of projects in regional Australia providing adaptive software to permit improved access to telecommunications services.		To continue to ensure processes are developed in consultation with PWD.
3. Purchasing specifications* and contract requirements for the purchase of goods and services are consistent with the requirements of the Disability Discrimination Act 1992.	Percentage of purchasing specifications for goods and services that specify that tender organisations must comply with the Disability Discrimination Act 1992. Percentage of contracts for the purchase of goods and services that require the contractor to comply with the Disability Discrimination Act 1992.		Contracts All of the Department's standard contracts require compliance with Commonwealth legislation including the Disability Discrimination Act 1992. Draft contracts are supplied with all standard request for tender documentation so that all tender organisations are aware of the requirements. Grant deeds The Department's funding deeds state: The recipient must comply with the provisions of all relevant statutes, regulations, by-laws, and requirements of the Commonwealth and the State or Territory and local authorities... The Department played an active role developing a whole-of-government standard funding arrangement which will list some of the provisions in a Schedule eg. Disability Discrimination Act 1992.		Contracts Continuing review of tender documentation developed by the Department to ensure that our processes do not disadvantage PWD. Grants A whole-of-government standard funding deed arrangement to come into operation.
4. Publicly available performance reporting against the purchase contract specifications requested in accessible formats for people with disabilities is provided.	Percentage of purchasing specifications for goods and services that specify that tender organisations must comply with the Disability Discrimination Act 1992. Percentage of contracts for the purchase of goods and services that require the contractor to comply with the Disability Discrimination Act 1992.		Contracts Publicly available performance information in relation to contracts and tendering is currently available online in the Commonwealth Purchasing and Disposals Gazette. The Departments also holds performance information in relation to the Order of the Senate for Department and Agency Contracts online on the Department's website. Grant programs Available online in accessible electronic format. The Minister announces all funding information through Media releases online. AccessAbility Program-(now closed) final reports received 2001-02. Other accessible formats on request. No requests received for information in other accessible formats. Vision Australia reviewed the new website prior to its launch, assessing against WC3 and Bobby guidelines. Guidelines on planning for and producing materials in accessible formats, available on the Intranet by January 2002. Corporate Communications established a log for requests for information in accessible formats and the timeframes involved, by August 2001.		Contracts Maintain the level of accessibility for publicly available performance information in relation to contracts and tendering. General One hundred per cent of electronic information is available in an accessible format. One hundred per cent of customers requesting information in accessible formats (other than electronic) will be responded to within five days of the request by the responsible line area. Launch of new DCITA website in July 2002-compliant with three levels of the W3C Web Content Accessibility Guidelines. The Department will continue to improve accessibility in future rebuilds in accordance with the Department's commitment to the Government Online Strategy. Management aware procedures for handling requests for information in alternative accessible formats Grant program project outcomes to be provided online (e.g. NTN/ AccessAbility). New Online Grants Management System to be introduced for all grants programs.
5. Complaints/grievance mechanisms, including access to external mechanisms, in place to address concerns raised about provider's performance.	Established complaints/grievance mechanisms, including access to external mechanisms, in operation.		The Department's Service Charter outlines a formal complaint mechanism, including access to external mechanisms. There were no complaints lodged during the year. Grant programs have well established feedback mechanisms. In general, grants program areas on the website offer feedback mechanisms. Verbal and written feedback from the Department to grant applicants also occurs. A 'freecall 1800' telephone service operates for some grant programs as an avenue for complaints.		Review contract and tender documentation to ensure that all respondents have access to external mechanisms that address concerns raised about provider's performance, including the Purchasing Complaints Advisory Service and the Commonwealth Ombudsman.
PROVIDER ROLE
1. Providers have established mechanisms for quality improvement and assurance.	Evidence of quality improvement and assurance systems in operation.		Client Service Survey (relating to Service Charter) The 2002 Client Survey had four respondents who identified they required online material accessible to people with disabilities or TTY services to access the Department's services. Old Parliament House (OPH) and the National Portrait Gallery (NPG) take into account a range of social justice and equity issues when designing public programs, such as school programs, events and exhibitions. Management is also mindful of the need to continue to provide access to the building for people with disabilities. All 140 OPH Volunteer Guides have received training in dealing with hearing-impaired visitors. OPH has taken a range of measures to meet the needs of a number of Volunteers with various disabilities and enable them to participate in Volunteer activities. Further improvements to Front of House disabled access have been made in 2001-02. The National Portrait Gallery Assistants have attended training and development programs, specifically to understand the needs of the hearing impaired and the visually impaired. The Gallery has had in place for some time now multiple copies of large format labels for visitors with visual impairment. The NPG is also continuing to devise a program for blind visitors in conjunction with the National Gallery of Australia. The NPG has hosted educational programs for students who are intellectually challenged. An access study for OPH/NPG was commenced in 2001-02. It will include examination of current access arrangements for people, levels of compliance with current guidelines and possible proposals to upgrade building elements as necessary, all within the context of OPH as a heritage-listed building. Departmental website Vision Australia reviewed the new website prior to its launch, assessing against WC3 and Bobby guidelines. New Connections website (see report under 'Policy' role) Culture and Recreation web portal This portal delivers cultural information through its website. To ensure that the Portal met international standards, a review was commissioned from Vision Australia. The review indicates that the website is not yet fully meeting current accessibility standards.		Finalise the OPH/NPG Building Access Study and consider its findings and recommendations. Initiate works to improve OPH compliance with relevant building codes The NPG expects to have in place in the near future several tactile low vision 'maps' of portraits in our collection, with braille text, that will enable visitors to experience portraits first hand. A prototype has now been developed. Undertake design studies to improve front and rear building access and toilet access at OPH. Liaise with relevant bodies (including the Australian Heritage Commission) on measures and compromises necessary to achieve reasonable access standards. Ensure that all OPH Volunteer Guides receive training in dealing with visually-impaired visitors.                     Launch of new DCITA website in July 2002-compliant with three levels of the W3C Web Content Accessibility Guidelines. The Department will continue to improve accessibility in future rebuilds in accordance with the Department's commitment to the Government Online Strategy.         Implement recommendations made in the Vision Australia report to improve accessibility to CARP
2. Providers have an established service charter that specifies the roles of the provider and consumer and service standards which address accessibility for people with disabilities.	Established service charter that adequately reflects the needs of people with disabilities in operation.		Departmental Service Charter addresses diversity concerns.		To continue to ensure processes are developed in consultation with PWD.
3. Complaints/grievance mechanisms, including access to external mechanisms, in place to address concerns raised about performance.	Established complaints/grievance mechanisms, including access to external mechanisms, in operation.		The Department's Client Service Charter outlines a formal complaint mechanism, including access to external mechanisms. There were no complaints lodged during the year. The Cultural and Recreation web portal has a feedback mechanism (link on every page). Also actively seeks feedback through electronic contributors newsletter and OzeCulture newsletter. Departmental website - has a 'feedback' and 'contact us' link.		Encourage greater feedback on accessibility for people with disabilities.
EMPLOYER ROLE
1. Employment policies, procedures and practices comply with the requirements of the Disability Discrimination Act 1992.	Number of employment policies, procedures and practices that meet the requirements of the Disability Discrimination Act 1992.		A number of employment policies have been updated during the reporting period, and comply with the requirements of the DDA: Performance management Workplace Diversity Harassment OHS The DCITA Certified Agreement has also been renegotiated. It too complies with the DDA.		Update the following programs: Induction and Orientation Recruitment and Selection
2. Recruitment information for potential job applicants is available in accessible formats* on request.	Percentage of purchasing specifications for goods and services specifying tender organisations must comply with the Disability Discrimination Act 1992. Percentage of contracts for the purchase of goods and services that require the contractor to comply with the Disability Discrimination Act 1992.		All recruitment information is available on the DCITA Internet and Intranet. Recruitment staff are also able to provide information in hard copy, large print, or other formats on request. Nil requests received during the reporting period. TTY phone in the Recruitment Section is available for people with a hearing disability to place requests for recruitment information.		Update the Departmental website to provide information to applicants about DCITA's Workplace Diversity policy.
3. Agency recruiters and managers apply the principle of reasonable adjustment.	Percentage of recruiters and managers provided with information on reasonable adjustment.		Zero per cent of recruiters and managers provided with specific information on reasonable adjustment. Current recruitment and selection policy places requirement on recruiters and selection panels to apply merit and equity to selection activities.		One hundred per cent of recruiters and managers provided with information on reasonable adjustment. Also, one hundred per cent of training provided for recruiters and selection panels will include information on reasonable adjustment.
4. Training and development programs consider the needs of staff with disabilities.	Percentage of training and development programs that consider the needs of staff with disabilities.		95 per cent of the Core Training Calendar provides training programs in-house. Physical access to the building is appropriate.		Where training and development programs are planned off-site, we will use venues with appropriate access for people with disabilities, and seek input from attendees about their access requirements. We will amend the Internet Core Training Calendar site, to include an invitation to people with a disability to discuss their particular needs (in relation to advertised training programs) with HR Services.
5. Training and development programs include information on disability issues as they relate to the content of the program.	Percentage of training and development programs that include information on disability issues as they relate to the program.		Zero per cent of training and development programs have included information on disability issues as they relate to the training program.		One hundred per cent of training programs for: Induction & Orientation; Workplace Diversity Network members; Recruiters and Selection committee members; All staff on diversity; All staff on creating an harassment-free workplace; and will include information on disability issues.
6. Complaint/grievance mechanism, including access to external mechanisms, in place to address issues and concerns by staff.	Established complaints/grievance mechanisms, including access to external mechanisms in operation.		Current Certified Agreement includes provisions for complaint and grievance resolution, including access to external mechanisms. Current Workplace Diversity Network handled a number of informal complaints. One complaint during the reporting period involved disability issues.		New Certified Agreement to contain similar complaint and grievance resolution mechanisms. One hundred per cent of staff to receive updated advice on the complaints/grievance process after the CA is certified. New members of Workplace Diversity Network will receive training in how to handle complaints.

Questacon-The National Science and Technology Centre
PROVIDER ROLE
Performance indicator	Performance measure	Current level of performance 2001-02	Goals for 2002-03
1. Providers have established mechanisms for quality improvement and assurance.	Evidence of quality improvement and assurance systems in operation.	Currently developing strategies to meet the needs of people with disabilities in terms of: the accessibility of the Centre; courteous and prompt customer service; refining the customer service charter to reflect the needs of people with disabilities; and reviewing the project planning processes to include the needs of people with disabilities when concepting and developing exhibitions. Cultural Diversity Training Programs in line with the development of specific programs and exhibitions dealing with Indigenous culture.	The Customer Service Team will make recommendations on ways to better meet the needs of people with disabilities in the three key areas listed by February 2003. The Marketing team will ensure that people with disabilities are surveyed as part of the Customer Satisfaction Survey prior to March 2003.
2. Providers have an established service charter that specifies the roles of the provider and consumer and service standards addressing accessibility for people with disabilities.	Established service charter that adequately reflects the needs of people with disabilities in operation.	Departmental Service Charter addresses diversity. Questacon Service Charter in place specifying the roles of the Agency and its customers. Continuous improvement responding to visitor surveys and customer feedback.	Marketing Team to seek feedback from national disability peak bodies for comment by March 2003 to feed into revised customer service charter.
3. Complaints/grievances mechanisms, including access to external mechanisms, in place to address concerns raised about performance.	Established complaints/grievances mechanisms, including access to external mechanisms, in operation.	The Centre has an established complaints/grievance process for addressing concerns about our performance. Feedback from our customer service charter is addressed. An analysis of comments received indicates no particular disability related issues have been raised about our performance.	The Centre will review the Customer Service Charter and complaints handling process and advise on barriers for people with disabilities, and make recommendations on removing potential barriers by March 2003.
EMPLOYER ROLE
1. Employment policies, procedures and practices comply with the requirements of the Disability Discrimination Act 1992 .	Number of employment policies, procedures and practices that meet the requirements of the Disability Discrimination Act 1992.	During 2001-02, the Centre developed and reviewed the following employment policies in line with the Disability Discrimination Act 1992: recruitment guidelines; induction process; workplace harassment; and Occupational Health and Safety Policy	The Centre will review and consider the following policies and procedures in line with the Disability Discrimination Act 1992 Certified Agreement; Workplace Diversity Program; and Training and Development Program. The Centre will include workshops & briefings in the principles of the Disability Discrimination Act 1992, during the consultative process when developing the new Certified Agreement.
2. Recruitment information for potential job applicants is available in accessible formats on request.	Percentage of publicly available information on regulations and quasi-regulations requested and provided in accessible electronic formats and accessible formats other than electronic. Average time taken to provide accessible material in electronic format, and formats other than electronic.	One hundred per cent of requests for electronic information are met via the Questacon Internet recruitment site. One hundred per cent of customers requesting information in accessible formats (other than electronic) will be satisfied in the format preferred within 24 hours from request. If necessary (rare), extensions to the closing date for applications is made in keeping with the time taken to supply information in accessible format/s. No requests for information in large print format to date. The Centre is able to provide statistics on the current usage of our Internet recruitment site.	People Support & Development (PS&D) team will further investigate and have on hand recruitment information in various accessible formats by January 2003. The PS&D team will keep a record of all requests for information in accessible formats and the related timeframes to report to the Questacon Leadership Team February 2003.
3. Agency recruiters and managers apply the principle of reasonable adjustment.	Percentage of recruiters and managers provided with information on reasonable adjustment.	The Centre does not have external contractors involved in recruitment and selection processes. Current Recruitment and Selection Guidelines do not contain advice on reasonable adjustment.	One hundred per cent of internal recruiters will receive advice on reasonable adjustment at the start of the recruitment process by Nov 2002. One hundred per cent of managers to receive updated advice on the principles and practice of reasonable adjustment by November 2002 The Selection Guidelines will be updated to include advice on reasonable adjustment, by November 2002.
4. Training and development programs consider the needs of staff with disabilities.	Percentage of training and development programs that consider the needs of staff with disabilities.	The Centre has not kept data on the number of training & development courses that have considered the needs of people with disabilities.	All training undertaken by staff of the Centre will take into account and address particular disability access needs and evaluation forms will include questions on whether identified needs have been met, by December 2002. All Managers will be briefed on the importance of identifying specific needs of people with disabilities, whilst undergoing training and development, by December 2002.
5. Training and development programs include information on disability issues as they relate to the content of the program.	Percentage of training and development programs that include information on disability issues as they relate to the program.	The Centre currently runs several training and development programs. Cultural diversity and workplace harassment training are the only two programs addressing disability issues. Performance Measure 20 per cent	The Centre will strive to ensure all development programs are developed in consultation with training providers and will integrate the ideas or case studies from the CDS Training Resources (where appropriate), into any course content on an ongoing basis. The following are the programs planned; diversity; project planning; risk management; customer service training; and leadership development. The Centre will record which training and development programs integrate disability issues into the course contention each six months.
6. Complaint/grievance mechanism, including access to external mechanisms, in place to address issues and concerns by staff.	Established complaints/grievancesmechanisms, including access to external mechanisms in operation	The Centre has established processes for the handling of complaints, which includes access to external mechanisms (for example, Employee Assistance Program, Merit Protection and Review Agency). The Centre has received no complaints/grievances involving disability issues in the workplace during 2001-02.	One hundred per cent of staff to receive briefings and updated advice on the complaints/grievance processes and available avenues of support by December 2002.

ScreenSound Australia, the National Screen and Sound Archive
Performance indicator	Performance measure	Current level of performance 2001-02	Goals for 2002-03
PURCHASER ROLE
1. Publicly available information on agreed purchasing specifications are available in accessible formats* for people with disabilities.	Percentage of publicly available information on regulations and quasi-regulations requested and provided in accessible electronic formats and accessible formats other than electronic. Average time taken to provide accessible material in electronic format, and formats other than electronic.	Tender documents are placed on ScreenSound Australia's website.	To continue to ensure publicly available information on agreed purchasing specifications are available in accessible formats for PWD.
3. Purchasing specifications and contract requirements for the purchase of goods and services are consistent with the requirements of the Disability Discrimination Act 1992.	Percentage of purchasing specifications for goods and services that specifying tender organisations must comply with the Disability Discrimination Act 1992. Percentage of contracts for the purchase of goods and services that require the contractor to comply with the Disability Discrimination Act 1992.	Contracts All contracts include a clear statement that the successful tenderer must comply with the Disability Discrimination Act 1992.	To continue to ensure purchasing specifications and contract requirements for the purchase of goods and services are consistent with the requirements of the Disability Discrimination Act 1992.
4. Publicly available performance reporting against the purchase contract specifications requested in accessible formats* for people with disabilities is provided.	Percentage of publicly available information on regulations and quasi-regulations requested and provided in accessible electronic formats and accessible formats* other than electronic. Average time taken to provide accessible material in electronic format, and formats other than electronic.	It has not been necessary to date to report on requests for access as there have not been any.	A review will be conducted to assess the value of including ScreenSound reports in the Department's reporting framework.
5. Complaints/grievances mechanisms, including access to external mechanisms, in place to address concerns raised about provider's performance.	Established complaints/grievancesmechanisms, including access to external mechanisms, in operation.	ScreenSound Australia's Service Charter outlines a formal complaints mechanism.	No goals identified for 2002-03.
PROVIDER ROLE
1. Providers have established mechanisms for quality improvement and assurance.	Evidence of quality improvement and assurance systems in operation, for example with exhibition: signage audio props design accessibility of props special tours	Feedback from clients and customer surveys are used to identify areas of improvement in meeting the needs of people with disabilities. The Public Education Section provides special presentations for sensory impaired people. Public brochures and flyers identify availability of wheelchair access and facilities.	Accessibility will be a key issue for State Offices, including new premises for the Melbourne office, which will have wheelchair access. Develop suitable publicity to raise awareness of sensory impaired presentations. Review accessibility of exhibitions for example signage, lighting etc
2. Providers have an established service charter that specifies the roles of the provider and consumer and service standards addressing accessibility for people with disabilities.	Established service charter that adequately reflects the needs of people with disabilities in operation.	Key objectives in ScreenSound Australia's Service Charter include: making the Collection available to as many people and organisations as possible; and exploring new technologies to improve our range of services and modes of access.	Supporting documentation to be reviewed to specify disability access and facilities.
3. Complaints/grievances mechanisms, including access to external mechanisms, in place to address concerns raised about performance.	Established complaints/grievancesmechanisms, including access to external mechanisms, in operation.	ScreenSound has an established complaints system for visitors to its premises and users of its website.	A review of the complaints/grievance handling process to advise of any potential barriers for people with disabilities and provide recommendations on appropriate action.
EMPLOYER ROLE
1. Employment policies, procedures and practices comply with the requirements of the Disability Discrimination Act 1992.	Number of employment policies, procedures and practices that meet the requirements of the Disability Discrimination Act 1992.	HR policies and guidelines have been reviewed and are consistent with relevant disability legislation and good practice. All people involved in the policy development process are briefed on the principles of the Disability Discrimination Act 1992.	Assess the extent to which work practices comply with the principles of the Disability Discrimination Act 1992.
2. Recruitment information for potential job applicants is available in accessible formats on request.	Percentage of publicly available information on regulations and quasi-regulations requested and provided in accessible electronic formats and accessible formats other than electronic. Average time taken to provide accessible material in electronic format, and formats other than electronic.	All job vacancies open to the public are advertised on ScreenSound Australia's website. A selection of standard recruitment materials in accessible format is kept in stock or can be readily made available.	A register will be kept of all requests for information in accessible formats and average time taken to deliver.
4. Training and development programs consider the needs of staff with disabilities.	Percentage of training and development programs that consider the needs of staff with disabilities.	All training courses/venues internal or external consider wheelchair access and sensory impairments (hearing/visual).	ScreenSound Australia is investigating the proposal of introducing 'Induction Hearing Loops' within its theatre and meeting room facilities to cater for hearing impaired persons. Sensory impairment awareness training for employees is included in the Diversity Training Plan. Employees involved in customer service and exhibitions sections have been trained in identifying needs for people with disabilities. Training nomination forms allow for employees to identify any particular requirements relating to a disability. Evaluation forms allow for feedback where disability needs may not have been addressed.

* Accessible electronic formats includes ASCII (or .txt) files and html for the web. Non electronic accessible formats include braille, audio cassette, large print and easy English. Other ways of making information accessible include video captioning and Auslan interpreters.