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Tasks performed by teleworking employees

The Sensis ® Business Index asked businesses with teleworking employees what the main tasks were that their employees performed while they were teleworking. From the chart on the right, it can be seen that the type of tasks that were reported encompassed the full range of standard business operations.

The most frequent tasks reported to be performed by teleworking employees was servicing customers, which was reported by 24 per cent of teleworking businesses. This was very closely followed by communications tasks and e-mailing (23 per cent).

It is also interesting to examine some of the differences between industry sectors at this point. While overall servicing customers was the main tasks reported, and while it was reported at a high level for most sectors, it was only the top response in two sectors: retail and cultural, recreational and personal services. Communication and e-mailing were the top tasks in the manufacturing, construction, wholesale trade and transport and storage sectors. Administrative work was the main tasks performed in the communications, property and business services and the health and community services sectors. For the finance and insurance and accommodation, café and restaurant sectors, financial reporting and statements were the main teleworking tasks.

Another important sectoral tasks were quoting , which was performed by 39 per cent of teleworking businesses in the building and construction sector, and the second main task for businesses in that sector. Research was also a key task for the finance and insurance sector, as well as those businesses in the accommodation, café and restaurant sector. For these businesses it was the second highest reported teleworking task performed by their employees.

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• Document ID: 33067 |
• Last modified: 5 February 2008, 3:27pm