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Major ICT projects
When asked whether their business had undertaken a major ICT project to improve internal operation in the last four years, 14 per cent of SMEs responded that they had. SMEs engaged in software development had a higher propensity to undertake a major ICT project (46 per cent) over the past four years. SMEs in the finance and insurance sector were most likely to have undertaken a major ICT project (22 per cent).
The most popular ICT projects undertaken by SMEs in the past year were system upgrades (21 per cent); software upgrades (19 per cent); hardware upgrades (16 per cent); and networking (11 per cent). Some 48 per cent of these projects were fully outsourced, with 24 per cent being partly outsourced and 28 per cent being undertaken in house.
Increased efficiency was overwhelmingly the main benefit of ICT projects reported by SMEs (61 per cent). Ten per cent of the SMEs indicated that their major ICT project was estimated to worth more than $100,000, whilst the vast majority of these projects were estimated to worth less than $100,000 (67 per cent). Some 28 per cent of SMEs reported that all their expectations had been met in the project.
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